Navy Army Community Credit Union in 2940 Brahma Boulevard

Customer Reviews about Navy Army Community Credit Union:

• ★ ★ ★ ★ ☆
  When it comes to phone customer service, they typically will get you taken care of within a short amount of time. They have answered any questions that I have and resolve any issues I have. The only reason for the four stars compared to five stars is my husband and I have had to wait longer than normal when it comes to getting assistance inside the location. The employees will be sitting in their cubicles with no members, and not work with anyone even though there were several waiting.
  By Rachel Medrano, February 15, 2017
• ★ ☆ ☆ ☆ ☆
  Can't even begin to explain why I'm currently setting up a new account at a different bank! My account is a literal mess most times due to someone accidentally making changes meant for other customers. When it comes to loans they promise you the world only to yank the rug out from under you at the last minute. Recently bought a car and they gave the dealer a great interest then once the paperwork showed up it was 3xs higher! We were desperate and needed a car so we went ahead and purchased but are in the process of getting a different loan altogether in order to get out from under them ASAP! We can't even refinance for 6m so they can make sure they milk us for every penny they can so we are resorting to taking retirement money just to get out quick!
  By Angela Marshall, November 12, 2016
• ★ ☆ ☆ ☆ ☆
  Bad over the phone customer service. Was on hold for 15 mins. just to be told to walk in the door and told they don't give any appointments. I'm a professional and have to take off work so being able to make an appointment is crucial to me. Was talked over and interrupted several times. The lady wouldn't even let me get my question out without cutting me off. The person who answered basically acted like she just wanted to get off the phone. Not helpful, or polite, in any way. I've never been there before. I'm considering it as a credit union. Because of the bad customer service over the phone I'm not even sure I want to go in an check it out. I'll check out the other credit unions locally first definitely. Customer service is a big deal to me in regards to where I place my money. If I can't talk to you over the phone and even get a simple request or question out without being interrupted why should I bank with you? If I can't make an appointment and must risk being stuck waiting in a line, or in a lobby, for who knows how long to meet with someone and talk to them about services why should I bother banking with you? This is basic customer service skills- not talking over clients, and providing easy access to services.
  By Elizabeth Baker, October 24, 2016

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About Navy Army Community Credit Union in Kingsville